Up until recently, Toyota only had one device to read its vehicles’ event data recorders in the United States, and it was just a prototype. In an effort to allay customer and regulator concerns after its rash of recalls, the Japanese automaker will be sending more than 100 EDR readers to North America.
The drive to assist its staff and customers will have Toyota expand its number of EDR readers to 150, a significant boost from the aforementioned solo prototype. EDRs are responsible for logging specific information in the event of a crash and help evaluate a vehicle’s condition and driver inputs prior to a collision or impact. Ten of these devices have been sent to the NHTSA while four are in the hands of Transport Canada, the transportation regulatory agency of our northern neighbors.
“By increasing the number of Event Data Recorder readout devices and training more staff across the country, Toyota is better prepared to respond to customer concerns quickly and address their needs more effectively,” said Steve St. Angelo, Toyota’s chief quality officer for North America.
Toyota is not just dropping these readers off at its dealers too. Internal and field staff are undergoing the necessary training and Toyota is coming out with new policies and procedures when it comes to handling EDR readings. The automaker will have more information regarding customer requests for EDR data at a later time, which will also be widely available to the public on the Web.
As we explored last week, Toyota will soon have to comply with the impending federal mandate of having a commercially available EDR reader (with standardized crash data) available by the 2013 model year. Toyota is currently devising an updated device and software package for future federal compliance.