According to newly-appointed Fisker CEO Tom LaSorda, the $107,850 Karma that Consumer Reports had die on them was doing exactly what it was supposed to do. The car had shut down during CR‘s routine initial testing last week.
Consumer Reports found its Karma – which was purchased at a Fisker dealer by the magazine and not a pre-production model – shut down and would not turn back on or shift into gear during testing. After flatbedding the car to the nearest Fisker dealership, the Karma received a new battery pack under warranty.
Earlier this week, LaSorda sent a letter to current Fisker owners about the incident in which the CEO stated, “The Karma performed exactly as it was designed to. The onboard diagnostics detected a fault and entered a protection mode that shut the car down to protect other components. We are sorry for the inconvenience this caused the customer.” According to Automotive News, LaSorda has also acted quickly to put in place a “SWAT team” of 50 engineers to deal with any issues Karma buyers have with their cars.
This isn’t the first time the 2012 Fisker Karma has received negative publicity surrounding reliability. At the end of last year, Fisker recalled the almost-250 Karmas it had produced to replace the battery packs. Similar to the problem encountered by CR, Fisker responded quickly and serviced all of the recalled vehicles within just a few weeks. Despite the problems, Fisker’s handling of the recall and CR‘s shut down sound eerily familiar to the Lexus brand’s launch in the late 1980s, when it had a recall for its flagship LS400 shortly after launch, and dealt with customers and dealers smoothly and quickly.
Source: Automotive News (Subscription required)